Lectures organized by the Employer Partner Certificate

The prupose of the Employer Partner Certificate project, is, among other, creating the HR community and popularizing Human Resource Management themes. Therefore, we organize lectures which are held by recognized lecturers in the Human Resource Management area, for the Certificate winners. Below is the summary of lectures held up to now.


ImageOtac koncepta Human Capital Management-a, dr. Jac Fitz-enz održao je 14. i 15. svibnja 2008. u hotelu Antunović predavanje o novoj viziji HR-a, organizaciji učenja i načinima mjerenja ljudskog kapitala.
 

Voditelji ljudskih potencijala svoj model upravljanja moraju temeljiti na načelima tržišta koja su aktualna, a ne na izvještajima iz prethodne godine.

"A New Vision for HR & Organizational Learning" naziv je HR Foruma koji se u organizaciji MojPosao i Internacionalnog centra za profesionalnu edukaciju (ICPE), 14. i 15. svibnja, održava u zagrebačkom Hotelu Antunović, a na kojem gostuje jedan od vodećih svjetskih stručnjaka za područje upravljanja ljudskim resursima, dr. Jac Fitz-enz.

Cilj konferencije je pružiti široki pregled tema, aktualnih znanja i novosti iz područja upravljanja ljudskim resursima s naglaskom na upravljanje znanjem u organizacijama, te mjerenja doprinosa procesa upravljanja ljudskim resursima u postizanju poslovnih ciljeva.

Važnost predviđanja
Na otvorenju foruma, dr. Jac Fitz-enz je istaknuo da voditelji ljudskih resursa moraju reagirati na promjene u svijetu te početi predviđati.

"Ako želite da vaša tvrtka zauzme ključnu poziciju na tržištu, tada voditelji ljudskih potencijala moraju uložiti više truda u razvoj menadžmenta i u ulaganje u ljude. To znači da morate pratiti promjene na tržištu te na njih reagirati strateški, mijenjanjem sustava upravljanja ljudima, a tek zatim uporabom novih tehnologija", kazao je Fitz-enz.

Naglasio je da ako u tvrtki ne postoji dobar sustav upravljanja ljudima, ulaganje u novu tehnologiju neće pomoći u rješavanju problema.

Ključni izazov 21. stoljeća je, kaže Fitz-enz, odgovor na pitanje: "Kako upravljati rizicima?" Naime, tržište se svakodnevno mijenja, a svaka nova odluka donosi rizik. No, da bi rizik bio manji, u organizacijama ne smije postojati barijera u komunikaciji.

Stoga, kompanije moraju mijenjati način rada poput tzv. "zasebnih silosa", odnosno odjela koji u tvrtki djeluju kao cjelina sama za sebe, te raditi na tome da se svi odjeli u tvrtki povežu kako bi voditelji ljudskih resursa imali na raspolaganju sve potrebne informacije.

Također je naglasio da svi zaposlenici tvrtke moraju shvatiti da je klijent svrha postojanja tvrtke, a ne posao kojeg oni izvršavaju. Osim toga, naglasio je da na odjele ljudskih resursa ne treba gledati kao trošak tvrtke, već da ljudski resursi imaju za cilj usmjeriti sve zaposlenike prema glavnom cilju, odnosno pružanju usluge klijentu.

Iako u ljudskim resursima ne postoji jedinstven model upravljanja, Fitz-enz je naglasio da voditelji ljudskih potencijala svoj model upravljanja moraju temeljiti na načelima tržišta koja su aktualna, a ne na izvještajima iz prethodne godine.
"Voditelji ljudskih resursa moraju početi predviđati", zaključio je Fitz-enz.Da bi mogli predviđati, predložio je model od tri načela koja se temeljie na:

•  Poravnavanju – fazi planiranja radne snage

•  Integraciji – fazi integriranja ljudskih resursa te usmjerenju na budućnost

•  Evaluaciji i predviđanju – odnosi se na kvantitativno i kvalitativno mjerenje

Britanski stručnjak za područje učenja na daljinu iz kompanije SkillSoft, Paul Wheaton, objasnio je važnost skills developmenta te prenio svoja iskustva u implementaciji e-learning sustava.

Okrugli stol
U popodnevnim satima je u sklopu prvog dana HR Foruma održan okrugli stol na kojem su o praksama upravljanja ljudskim resursima raspravljali: voditeljica projekta Certifikat Poslodavac Partner u tvrtki SELECTIO, Ivana Zekić, recruitment and career planning specialist u Vipnetu, Mladena Đurović, HR Consultant u tvrtki HR PRO, Jasmina Lukačević, professional director u tvrtki ASSE, Nebojša Carić te dr. Jac Fitz-enz i Paul Wheaton.
Pitanja na koja su predavači odgovarali uglavnom su bila usmjerena na mjerenje poslovnog uspjeha, upravljanje znanjem, trendovima i strategiji pri nagrađivanju menadžmenta te koja je perspektiva odjela ljudskih resursa u budućnosti.

Dr. Jac Fitz-enz: Zaposlenici moraju razumjeti viziju tvrtke

Voditelji ljudskih resursa moraju odrediti na koji način zaposlenici mogu doprinijeti povećanju kapaciteta tvrtke

Prvo pitanje na koje moraju odgovoriti voditelji ljudskih resursa je na koji način zaposlenici mogu doprinijeti povećanju kapaciteta tvrtke kako bi ona bila konkurentnija na tržištu.

Poručio je to vodeći svjetski stručnjak za područje upravljanja ljudskim resursima, dr. Jac Fitz-enz, na posebnom predavanju "ROI of Human Capital" koje je u organizaciji Certifikata Poslodavac Partner održano u zagrebačkom Hotelu Antunović. Naime, Fitz-enz je na predavanju pomoću primjera iz prakse odgovarao na pitanja: "Kako mjeriti doprinos ljudskog kapitala u postizanju poslovnih ciljeva?" i "Kako mjeriti dodanu vrijednost ljudskih resursa?".

Cilj – ugodno mjesto za rad
"Glavni cilj voditelja ljudskih resursa je postići da tvrtka postane ugodno mjesto za rad. Da biste to postigli, morate educirati voditelje odjela na koji način se moraju ophoditi prema zaposlenicima ", istaknuo je Fitz-enz.

Naime, istraživanja su pokazala da voditelji odjela trebaju stalno pružati potporu zaposlenicima, jer to je jedan od načina na koji se utječe na razvoj zaposlenika. Drugi čimbenik koji se pokazao važnim je korektna plaća. Naime, Fitz-enz ističe kako nije dopušteno da se dogode pogreške na izračunu plaće, jer će zaposlenik izgubiti motiviranost za radom.
Nadalje, svaki odjel ljudskih resursa mora izraditi sukcesivan plan. Da bi on bio uspješan, mora se u dogovoru s rukovodstvom jasno odrediti vizija, kultura i brand tvrtke. Zatim se moraju utvrditi sve kompetencije i znanja za određeno radno mjesto, odraditi procjena (primjerice kakve će biti rukovodeće razine za dvije godine), provesti integrirano zapošljavanje u kojoj svaka funkcija mora ići u prilog drugim funkcijama te tek na kraju uključiti tehnologiju.

Istaknuo je da voditelji ljudskih resursa moraju zaposliti kvalitetne zaposlenike te dodatno educirati u njih kako bi svaki zaposlenik imao svoju zamjenu.

Fitz-enz je naveo primjer tvrtke koja je uspješno odradila sukcesivan plan. Jedna od novosti koje je ta tvrtka uvela bio je unutarnji sustav pretrage u kojem su zaposlenici sami tražili načine za svoje usavršavanje.
 

Zaposlenici moraju znati što je vizija tvrtke
Jednako važno je i zapošljavanje zaposlenika jer ono ima gospodarske i ekonomske učinke.

"Kad novi zaposlenik dođe u tvrtku u početku je ushićen, a mišljenje o tvrtki će stvarati u prvih 90 dana. Odjel ljudskih resursa treba doprinijeti da taj osjećaj ostane duže vrijeme", savjetovao je Fitz-enz.

Dao je primjer kompanije koja svakom novom zaposleniku pošalje pismo dobrodošlice, a obrasce koje novi zaposlenici moraju ispuniti šalje putem e-maila, kako ne bi gubili vrijeme na njih. Na taj su način zaposlenici o tvrtki stekli bolji dojam.

Odjeli ljudskih resursa moraju se usredotočiti na razvitak poslovanja. Naime, Fitz-enz je naglasio da je važno da svi zaposlenici znaju što se u tvrtki radi te koja je vizija tvrtke.


Sudionici zadovoljni predavanjem
Sudionici predavanja bili su izuzetno zadovoljni onime što su čuli. Rukovoditeljica ljudskih resursa u tvrtki Ledo, Maja Kampuš, je kazala kako bi ovakvih predavača trebalo biti više.

"Predavanje je bilo vrlo strukturirano, konkretno i primjenjivo. Osobno sam vidjela da se odjel ljudskih resursa u tvrtki Ledo nalazi na pravom putu, a od velike važnosti će mi biti primjeri mjerenja dodane vrijednosti", rekla je Kampuš.


ImageWithin the Employer Partner Certificate project, and organized by SELECTIO Group on Thursday 7 February 2008, a lecture was held by Barrie Watson, Belbin Associates coworker and CERT Consultancy and Training director. The lecture was named "Integrating The Belbin Methodology into HR Strategies to Improve Performance".

In his lecture, which was intended for the organizations included in the Employer Partner Certificate project, Watson explained team roles model and how Belbin methodology can be implemented in everyday business which could improve team work and increase business performance.
Reuters, Pizza Hut and World bank are just some of the thousand companies around the world which use Belbin methodology.

Before joining CERT in 1986, Barrie Watson was a chairman of the major marketing group and a director of two retail organisations. He describes himself as a practical "hands-on" businessman with a passion for unleashing the potential of people.

Barrie's vast experience, enthusiastic presentation style and his emphasis on "practical applications" of new practices and techniques make him a much sought after speaker at management seminars and conferences around the world.


ImageWithin the project of the Employer Partner Certificate, and organized by SELECTIO Group on Monday 19 November 2007, a lecture was held by Christian Giese, a well-known Swiss consultant. The lecture was named "How can HR Management help an organization become service/customer oriented?".

Christian Giese pointed out in his lecture that HR Managers have to win trust of the management and managers in order to give their real contribution. Furthermore, HR Managers, as well as all employees in the human resources, have to understand how the company makes money and which problems are there on the market and its surroundings, by which the managers will recognize them as their equals.

The best solutions are those found out jointly by the managers and HR Managers, while the consultants contribute to faster reaching of solutions in team work.

He added that the quality of the administrative part of the business in managing human resources has to be remarkable, because, unfortunately, most managers and managements in Switzerland, and he supposes that the same is true for Croatia, still perceive and evaluate the function of human resources in that way.

He pointed out that in Switzerland, in the last 10 years, a way of assessing the sales value of companies has been changed: while 80% of the value previously came from financial indicators and 20% from intangible value, that ratio is 50% and 50% today.

One of the participants commented that in the last three to four years, the HR in Croatia has changed considerably. Namely, some young people appeared on the market with necessary theoretic knowledge and a will to make changes, and more and more companies have realised that they can make considerable contribution by very investment in people.

The lecture was held in the form of an interactive workshop where the participants exchanged their experiences, problems and solutions.
 
Among other things, Giese pointed out five basic elements/criteria for successful human resources management: knowledge of external business surroundings, serving external and internal clients, creating HR practices, developing HR resources and quality assurance of the HR function implementation.

Christian Giese otherwise works as a consultant and trainer for personal and organizational development, and he has spent years at the position of a manager in the Swiss bank. He is momentarily a member of the board of a family company and the owner of a consulting company near Zurich.


ImageIn the context of The Employer Partner Certificate, SELECTIO Group, on Wednesday, May 30, 2007, organized a lecture "Reward Systems & Trends in CEE & SEE Region", of Mr. Harry Meintassis, an expert from a consulting company, Hay Group.

In his lecture, Mr. Harry Meintassis introduced attendants (The Employer Partner Certificate winners, companies involved in a certification process and clients of the SELECTIO Group) with the most important facts of developed reward system with world famous companies.

„People are the company’s most valuable asset and competitive advantage. Human resources have significant role in influencing financial results, overall reputation and efficiency of every company”, Mr. Meintassis emphasized.

Thus, he noted, in order to retain talented employees, the company needs to have a developed rewards system.

Some of the well known multinational companies, such as IBM or Toyota, are more inclined to give basic salary even 5% lower than usual to their employees, while all other benefits are regulated through the rewards and incentive system, in order to motivate employees for better performance.

Also, salaries and incomes of managers and highly educated experts in the most developed companies in the world, are mostly calculated at the end of the year, and not by the working hour, thus the time they spend in their office does not have to be monitored.

Mr. Meintassis concluded that most companies use salary raise to motivate their employees and the amount of the raise depends on achievements.


ImageWithin the The Employer Partner Certificate project, on Tuesday, January, 16 2006 “A discussion of Recent Trends in Workforce” lecture was held and the lecturer was James Wimbush, Professor of Business Administration and Dean at the Indiana University.


The lecture, which was organized by the SELECTIO Group, was intended for the business managers and HR managers.

A recognized specialist in Human Resource Management research and organization in general as well as in  business ethics, has shown by examples how despite best intentions, ignorance can cause a lack of accomplishment in Human Resource Management.

“Companies are constantly looking for new ways to enhance their capabilities to attract, select and maintain the best employees, and of course, they are striving for high productivity level as well as employee ethics”, emphasized Wimbush.

According to Wimbush, every company, if it wants to be successful and have satisfied employees, should pay more attention to the main criteria and processes in Human Resource Management.

“All companies should, never minding their size and industry, put emphasis on strategic planning, recruitment and selection, employee development, performance management and ethical business activities”, he banded.
This American expert believes that a lot of models and practices in Human Resource Management have failed, not because the managers are “stupid”, but because their knowledge about this area is below standards.

Professor Wimbush has, in front of a very numerous audience, pointed out some of the most common misconceptions about Human Resource Management and he supported these statements with lively examples from practice and research among 5.000 HR experts.

Although today research prove that intelligence has the highest correlation with productivity, even 72% managers consider that other characteristics are relevant when selecting the best candidate.

At the other hand, most candidates in the selection process stated that they have more confidence and that they feel more comfortable in the selection process which is more associated with the real job, such as interviews and case studies.

The main discussion was about the integrity tests, which is certainly an important characteristic of a future employee, however 57% managers in the study thought those tests have no value.

“The tests are not perfect but new versions are considerably enhanced and should be used”, pointed out Wimbush.

Other misconceptions among experts in the study show that think that employee participation in the decision making process is better than setting goals. However, the study shows that participation in the decision making increases productivity for 10%, and setting goals by 16%.

Questioned HR managers think that taking care of workplace ethics is not their responsibility, although it is a part of their job.

All those misconceptions give an answer to the question why a lot of HR models fail and Wimbush claims that if a company wants to ignore the study results, it will be in an inferior position on the market.

Professor Wimbush has, at his two-hour lecture, also talked about the business ethics and he presented the participants some provocative statements about ethics, leaving it to them to decide whether they want to accept them or not.

For example, most of the companies encourage their employees to lie, cheat and steal. Most employees will do that if these actions have no consequences. In the recent study carried out among American employees from the age of 18 to 22, which had access to company’s money, even 53% of them said that they regularly steal.

The main reason is, thinks Wimbush, underpayment, dismissal announcement or poor work conditions. In those cases, employees do not see anything bad in the fact that they steal from the company.

The lecture was held in Zagreb, at the Hotel Regent Esplanade, with some of the leading names in Croatian Human Resource Management as participants.


ImageRepresentatives of domestic and foreign medium and large companies, holding various positions within HRM departments attended the conference on December 12th 2005, at the Westin Hotel.



On Tuesday, December 12th the seminar with the topic “Strategic importance of the human resources management and its implementations” was organised by MojPosao and SELECTIO d.o.o.

The seminar was aimed for senior management and HR managers of medium and big companies, but also useful for other organisation. Its goal was to promote the importance of quality human resources management.

ImageThe keynote speaker, Mr. Nenad Bakić, the Manager of the SELECTIO Group, emphasised that the human resources management is a key to competitiveness of the company. Mr. Bakić pointed out that the implementation of strategy presents the core of company management.

ImageOther reputed lecturers were Tomislav Radoš, Chairman of the Board of AutoZubak, Jasmina Sočković, Professional Manager of the Employer Partner Certificate, and Vladimir Špišić, Project Director of the Employer Partner Certificate.

Fifty representatives of the companies and human resources mangers found out how significant HR management is to the company. Mr Tomislav Radoš pointed out in his presentation that it is very important to know how to sell human resources management.

"If you start talking about HR without explaining to the people what it is about, no one will accept it”, said Radoš who based his lecture on Balance Scorecard (BSC) methodology.

According to his research the most wanted strategic goals for Croatian companies are growth and development, satisfaction of buyers’ needs, profit, penetration and creation of new markets and decrease of average costs.

"Nothing of the above could be possible without a strategy which is often inefficiently implemented”, Radoš pointed out and added that the BSC methodology emphasises that the difference between good and bad companies is in the process of human resources management.

The central part of the seminar was the presentation of processes that should be included in human resources management of each company.

Jasmina Sočković spoke about layout of the HR function and processes based on the experiences of the Employer Partner Certificate. Case studies were drawn from successful projects where the Certificate was used as a tool for implementation and design the HR system.

“The certifying areas include strategy, relationship with the employees, improvement and development, recruiting and selection, motivation and awarding. CPP methodology as a tool is client-oriented, it caters to their needs and improvement”, explained Mrs. Sočković.

The Certificate is awarded to the organisations regardless of size and presence in the public that satisfy the quality standards in human resources managements. This also enables employers to show their success and prove their attractiveness for best employees.

The final lecture was given by Mr. Vladimir Špišić who based his presentation on numerous foreign surveys and those conducted by MojPosao spoke about connection between human resources management and financial gains, productivity, and change of the company culture. He also emphasised the importance of additional education in the achievement of higher productivity of the employees.

"In good companies, the employees always have feedback on their performance and their salaries and bonuses are related to the good performance", Špišić pointed out and concluded that the companies that have well implemented quality HR processes fill the vacancies internally, and quality employees rarely leave.

Participants of the seminars were given an original insight to the importance of human resources function to the implementation of the strategy. They were also introduced to human resources management processes based on the experiences of Employer Partner Certificate and get the answer regarding the impact of human resources on the Company’s performance.

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