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| A lecture held on the role of HR Management in organizations |
 Within the project of the Employer Partner Certificate, and organized by SELECTIO Group on Monday 19 November, a lecture was held by Christian Giese, a well-known Swiss consultant. The lecture was named "How can HR Management help an organization become service/customer oriented?". Christian Giese pointed out in his lecture that HR Managers have to win trust of the management and managers in order to give their real contribution. Furthermore, HR Managers, as well as all employees in the human resources, have to understand how the company makes money and which problems are there on the market and its surroundings, by which the managers will recognize them as their equals. The best solutions are those found out jointly by the managers and HR Managers, while the consultants contribute to faster reaching of solutions in team work. He added that the quality of the administrative part of the business in managing human resources has to be remarkable, because, unfortunately, most managers and managements in Switzerland, and he supposes that the same is true for Croatia, still perceive and evaluate the function of human resources in that way. He pointed out that in Switzerland, in the last 10 years, a way of assessing the sales value of companies has been changed: while 80% of the value previously came from financial indicators and 20% from intangible value, that ratio is 50% and 50% today. One of the participants commented that in the last three to four years, the HR in Croatia has changed considerably. Namely, some young people appeared on the market with necessary theoretic knowledge and a will to make changes, and more and more companies have realised that they can make considerable contribution by very investment in people. The lecture was held in the form of an interactive workshop where the participants exchanged their experiences, problems and solutions. Among other things, Giese pointed out five basic elements/criteria for successful human resources management: knowledge of external business surroundings, serving external and internal clients, creating HR practices, developing HR resources and quality assurance of the HR function implementation. Christian Giese otherwise works as a consultant and trainer for personal and organizational development, and he has spent years at the position of a manager in the Swiss bank. He is momentarily a member of the board of a family company and the owner of a consulting company near Zurich. |
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